PURELIVA support
Support

Frequently
Asked Questions

Quick Answers

Everything to know
before your
first cup.

Can I cold brew all blends?

Yes. All PURELIVA blends are cold brew compatible. We recommend 6-10 hours in the refrigerator.

How many bags per pouch?

Each pouch contains 20 pyramid tea bags. One bag makes a 12-20 oz serving depending on strength.

Are there artificial additives?

No. PURELIVA blends contain zero artificial flavors, colors, preservatives, or sweeteners.

Does every blend have caffeine?

Jasmine Green Tea contains natural caffeine. Roselle Bloom, Lemon Grass, and Five Treasures are naturally caffeine-free.

Where do you ship?

We currently ship within the United States. Free US shipping is available on orders $50+.

What if I need help?

Contact us with your order number and we will help with shipping, returns, or product questions.

Contact Support